Hi Brittany, you ordered a Programmer with a PCM Swap. The process for this product is very clearly laid out on the product page. Our service team also contacted you multiple times in an effort to help. It is possible you felt insulted when our tuning associate instructed you to connect your husband with him to help finish the programmer calibration process. The associate did not mean ill will or to insult your intelligence. These products are not normal auto parts and have a step by step process to setup. Your husband was very helpful to expedite this process once we had a conversation with him. Please feel welcome to stay in touch with us in the future, we are happy to help.