Refund policy
RETURN POLICY
If you are not satisfied with your purchase for any reason, we will be happy to accept a return for a refund or exchange on products in new/unused condition within 30 days of delivery. For orders placed during the holiday season from November 15th to December 31st, the return period is extended to 60 days. The following rules apply:
All returns must be made via our Return Procedure with a valid RMA form.
Products must be in original packaging and in a new and resalable condition.
Any product that was used or fully/partially installed is non-returnable.
Freight, international & non-continental US returns are accepted, however shipping costs are not covered. Coordination of return shipping is the responsibility of the client.
The few exceptions for items that cannot be returned include:
Items Marked "Non-Returnable" (clearly indicated on the product page before placing your order)
Personalized Items (custom engraved, embroidered, or painted)
Custom Wheels & Tires Packages
Order cancellations can only be requested prior to shipment, or in some cases, prior to the start of the manufacturing or painting process. In the event an item ships post cancellation, the item may be returned at no cost to the client.
RETURN PROCEDURE
In order to return a product you must first request a Return Merchandise Authorization (RMA). Please Reach out to 10 Second Racing to start the process:
Please let us know which particular item(s) you would like to return and the reason. You will receive an email with an RMA form attached. The RMA form will include an exact return address and detailed instructions on how to return a product. Please allow 24 to 72 hours for processing since in many instances, we have to wait for a manufacturer's response.
EXCHANGE PROCEDURE
There are 2 ways you can go about exchanging a product:
Option 1 (Slower) – Use the standard return procedure to request an RMA for the part you need exchanged. In your request please specify the exact item(s) you would like to exchange to. Upon receipt of your returned product we will process an exchange and ship the new part. If there is difference in price, you will be either refunded or charged the difference.
Option 2 (Faster) – Order the new part online so it can be shipped to you right away. Then request a RMA using a standard Return Procedure for the part you would like to return. Upon return of the part a refund will be issued promptly.
DEFECTIVE, DAMAGED, OR INCORRECT PRODUCTS
We all know that accidents happen sometimes. If your product(s) arrive defective, damaged, or simply incorrect, please contact 10 Second Racing as soon as possible. Please do not attempt to use or install the part! We will send you a replacement part and provide you with a prepaid return label to return the defective part. Product(s) must be returned to us within 30 days. If the damage was caused by a shipping courier, we will schedule a damage pick up by the courier. Photos of the damage, defect, or fitment issue may be requested in order to correctly process your request.
ORDER CANCELLATIONS - Regularly Stocked Products (Non-Made-To-Order)
When you request a cancellation of an order or a part, please note that it takes time for a manufacturer to cancel an order. This process may involve voiding orders in computer systems, removing items from backorder logs, having operations personnel pull items from production schedules and sometimes stopping orders at the shipping dock. Also note that sometimes products ship more quickly than expected, so we recommend that you do not purchase alternative products until receiving final confirmation of your cancellation.
ORDER CANCELLATIONS - MANUFACTURED PRODUCTS
Many products offered by 10 Second Racing are manufactured to order by our vendor partner network. The 10 Second Racing website and affiliated social media stores clearly notate which products are manufactured to order by the following description, 'MANUFACTURED ITEM! 6-8 WEEK BUILD TIME'. When a client accepts 10 Second Racing Terms and Conditions when checking out, they understand they are purchasing an item that is made to order from scratch. There is ample manpower behind made to order product coordination, planning, production and eventual delivery. When a situation arises where a client desires to cancel an order containing a manufactured product, the 10 Second Racing service team will make every effort to request the manufacturer to suspend production of the product. When accepting 10 Second Racing's Terms and Conditions upon checking out, the payor understands the manufacturer may charge a service or restocking fee due to the cost of labor applied to the point of requested cancellation. To help provide better context for clients concerned with this process, please see below example:
Cancellation Request I.)
Client orders a manufactured to order product on 07/01. The order is submitted for manufacturer production on 07/02. The client has a change of heart of and wishes to cancel the order after they find out it will take longer than they anticipated. The client cancels the following week on 07/08. The 10 Second Racing vendor relations team submits the production cancellation request to the manufacturing partner on 07/08. At the sole discretion of the manufacturing partner, the partner confirms production cancellation and refunds the purchase IN FULL (No restocking/cancellation fees), to 10 Second Racing. Upon refund confirmation from the manufacturing partner, 10 Second Racing refunds the payor of the order.
Cancellation Request II.)
Client orders a manufactured to order product on 07/01. The order is submitted for manufacturer production on 07/02. The client waits about six weeks and has grown frustrated waiting for their order to finish production. The client requests to cancel their order on 08/15. The 10 Second Racing vendor relations team submits the production cancellation request to the manufacturing partner on 08/16. At the sole discretion of the manufacturing partner, the partner confirms production cancellation and refunds the purchase LESS A 10% CANCELLATION FEE, to 10 Second Racing. Upon refund confirmation from the manufacturing partner, 10 Second Racing refunds the payor of the order to include the orginal transaction amount minus the total of applicable cancellation fees implemented by the manufacturing partner.
The above case examples are a rough idea of how this industry works. 10 Second Racing started as a business to streamline and organize communication throughout the manufacturing process. We offer a service team committed to supporting our loyal racers to the best of our ability. Our team is well equipped to help clients avoid any associated cancellation or restocking fees, we will do so to the best of our ability.
BILLING, REFUNDS & CREDITS
Payment for orders may be captured as soon as the order has been successfully placed. Refunds for returned products are issued as soon as they are received by our warehouse. Refunds will be issued via the same payment method originally used to place the order. The refund amount will be composed of the original purchase price minus applicable shipping charges. You will be sent an email confirming receipt of the return and your credit. Please allow an additional 5-7 days for the credit to appear on your account.