NEW UNUSED PRODUCT RETURNS:
Your complete satisfaction is our priority. If an item purchased from Superchips.com does not meet your expectations, you may return the new, unused part within 90 days from the purchase date for a refund or exchange. The product must be in the original, manufacturer’s box and must be sent freight prepaid.
Any products sent to Superchips without prior Return Merchandise Authorization (RMA) will be refused by our shipping department. To obtain a return authorization, please call technical support at 1-888-227-2447 between 9:00-5:00 MT. Be sure to have your part number, version number and manufacturing date (which is located on the silver sticker on the bottom of the unit) along with the complete explanation of this issue to expedite the process. Returns must be postmarked within 90 days of your receipt of the product. If you need further assistance, please contact Customer Service at 1-888-227-2447.
INCORRECT, DAMAGED OR DEFECTIVE PRODUCT RETURNS:
Superchips will cover the shipping costs for the handling of a returned product that was incorrect, damaged or otherwise defective.
If you were sent an incorrect, damaged or otherwise defective product, please contact Customer Service at 1-888-227-2447 and request a pick-up or return label for the return of the product.
WHAT TO EXPECT:
A refund, exchange or core return will not be made until all items are returned to Superchips. Shipping and handling charges are non-refundable. Upon arrival of the returned product to Superchips, and based on our determination that the returned product is new and unused, incorrect, damaged or defective, Superchips will issue a refund back to the credit card used on the original transaction.All other non-credit card orders will be refunded by either company check or store credit.
If Superchips determines that the returned product was used, correctly shipped, undamaged or not defective, Superchips will return the product to you, freight collect, and will not issue a refund to your credit card.
Refused shipments sent back to Superchips do not constitute a refund or credit.