Radium Engineering® Product Warranty
Radium will only handle returns for the direct purchaser. If the purchase was made from a retailer other than radiumauto.com, please contact the place of purchase for further assistance.
Returns on ‘new’ merchandise for exchange or refund will be allowed within 30 days from the date of shipment. ‘New’ merchandise cannot be used or show signs of damage from installation or mounting. If you install or modify parts ordered in any way, you automatically waive your right to returns, refunds or exchanges.
All returns must be accompanied with a ‘return merchandise authorization’ (RMA). To receive an RMA, you must contact Radium Engineering at firstname.lastname@example.org. When requesting an RMA, please provide the following details: Name, Order Number, Date of Purchase, and Phone Number. Returns will not be processed without an RMA. Returns must also be received within 14 days from the issuance of the RMA. A RMA does not guarantee a refund or replacement. All returns will be inspected upon return to Radium Engineering for return eligibility. Returns must be shipped prepaid by the customers. Please maintain all shipping and tracking information until your return is processed since Radium Engineering is not responsible for items lost in shipment. Shipping charges are not refundable. Please include a copy of your original invoice and contact information with all returns. Eligible returns will be exchanged or refunded less a 25% restocking fee. Refunds will be issued by check or to the credit card used for the original purchase.
Purchases may be cancelled for a full refund before the order ships. Please contact Radium Engineering immediately at email@example.com to stop the processing of an order. Once cancellation is confirmed, a credit will be issued.
Orders already shipped from Radium Engineering's facility cannot be cancelled and will fall under the Returns for Refund or Exchange guidelines.
Special order or customized items cannot be cancelled, returned or exchanged.
It is the responsibility of the customer/installer to verify the proper size and application of all parts before installation.
All Radium Engineering brand products are subject to a 1 Year Limited Warranty from the date of original purchase. If a product fails, it will be repaired or replaced at Radium Engineering’s option when it has been determined by Radium Engineering to have failed due to defects in materials or workmanship. Warranty claims must be made by the original purchaser. If the purchase was made from a retailer other than radiumauto.com, please contact the place of purchase for further assistance.
This warranty is limited to repair or replacement of the merchandise only and shall not, in no event, exceed the original purchase price. Radium Engineering will not be held responsible for secondary or consequential damages or costs (including labor, towing, etc.) incurred due to failure of this product. Standard ground shipping is used for all warranty transactions. Expedited shipping is available, but the cost difference must be paid by the end user in advance of the shipment.
Warranty claims must ship pre-paid to Radium Engineering for review. Claims must include the failed part(s), RMA number, and original proof of purchase. If the claim is missing any of these items, it may be rejected and returned to sender. Product must be received by Radium Engineering within 14 days of RMA’s issue date. Please note that before Radium Engineering can issue an RMA for any product, it is first necessary for the installer or end user to contact firstname.lastname@example.org to discuss the problem. Most issues can be resolved via email. Under no circumstances should a product be returned or a RMA requested before the above process transpires.
This warranty applies to the original purchaser only and is non-transferrable. Improper use, installation, modification, abuse, or unauthorized repairs or alterations voids this warranty. Credit for defective products will be issued pending inspection by Radium Engineering. This warranty does not extend to third party products often used in Radium Engineering products, such as fuel pumps, turbochargers, or any other non-Radium Engineering brand products.
Note: All engine modification components, except those that are exempt by local laws, are intended for OFF-ROAD use only. These components are legal for racing vehicles only, which may never be used on public roads and highways. Federal and many state laws prohibit the removal, modification, or rendering inoperable of any device or element of design affecting vehicle emission or safety in a vehicle used on public highways. Violation of such laws may subject the owner or user to a fine or penalty. Installation of this part may void the warranty coverage on your vehicle. The loss of vehicle warranty rests solely on the vehicle owner. Vehicles modified by the use of performance parts may no longer be lawfully used on public highways. User assumes all cost and risks associated with these items. Radium Engineering is not liable for any fines or penalties incurred by the user. Please know your state and local laws.