Your satisfaction is our priority. If an item purchased from Impulse Products does not meet your expectations, you may return the new, unused part within 30 days from the purchase date for a refund or exchange. The product must be in a new, unused condition, in the original, manufacturer's box and must be sent freight prepaid. RESTOCKING FEES MAY APPLY.
Contact Impulse Products at (800) 732-9596. For a Merchandise Return Form, which must be included with your return shipment. Returns must be postmarked within 30 days of your receipt of the product. If you need further assistance, please contact Impulse Products at the number above or email info@impulsetuning.com.
Incorrect, or Defective Product Returns:
If you would like to return an item because we shipped the wrong part or it is defective, please contact us for a Merchandise Return Form with your order number and details about the item(s) you would like to return. We will respond with instructions on how to return items from your order. No items should be shipped back to us without prior permission. Impulse Products will cover the shipping costs for the handling of returned product that was incorrectly shipped, made, or otherwise defective. If you were sent an incorrect or defective product, please contact Impulse Products at (800) 732-9596 or email info@impulsetuning.com and request a UPS pick-up or return label for the return of the product.
What to Expect:
Upon arrival of the returned product to Impulse Products and Impulse Products’ determination that the returned product is new and unused, incorrect, or defective, Impulse Products will issue a refund back to the credit card or PayPal account used for the original transaction.
If Impulse Products determines that the returned product was used, correctly shipped, correctly made or not defective, Impulse Products will either i) offer to return the product to you, freight collect, and will not issue a refund to your credit card or PayPal account or ii) keep the product and issue a refund of the difference between the purchase price and a 25% restocking fee.
Once a return is received, it may take 24 to 72 hours for the return to be processed and credit to be issued to the original method of payment. It may take 3 to 5 business days for credit to appear on a credit card.
