Fuel Injector Connection Product Warranty

All returned goods must be received in brand new condition. Any returns must be made before the product has been used. Custom orders are not returnable, unless the customer ordered by written purchase order and the components do not match the specifications on that order. All electronic items are non-returnable. 

Returns less than 30 days from original purchase date will incur a 10% restocking fee. 

Return over 30 days will not be accepted.

No Warranty Credits or Exchanges for:
● Returned items that failed due to an accident, purchaser’s abuse, neglect or failure to operate in accordance
with instructions provided in the owner’s manual(s) supplied.
● Returned items that failed due to incorrect voltage or improper wiring.
● Returned items that failed due to corrosive environments or other contaminants.
● Any item damaged in shipment.
● Any product failure caused by installing or operating product under conditions not in accordance with
installation and operation guidelines or damaged by contact with tools or surroundings.
● Returned items with cosmetic defects that do not interfere with product functionality.
● Returned items that are incomplete or defaced.
● Returned items with a different serial number from what was authorized for return.
● Returned items that were special ordered or custom configured.
● Freight damaged items. If your shipment arrives damaged, you must note the damage on the carrier's delivery
record in accordance with the carrier's policy, save the merchandise in the original box and packing it arrived
in, and arrange for a carrier inspection of damaged merchandise.
For any product returned to Fuel Injector Connection for reasons other than warranty, a 10% restocking fee and
round-trip shipping costs will be deducted from the credit refund if within 90 days of original purchase.
Please take care to package your return carefully. Fuel Injector Connection is not responsible for damage or a
lost product(s) caused by shipping. Any damage or subsequent failure of the hardware product related to
inappropriate packaging will result in additional charges for the repair of the product.
If the customer desires an expedited method of return, the product will be shipped collect.
Product Returns for “Non-Warranty” Determination

After FIC’s evaluation, the customer shall be notified of the repair cost. If the description of the problem is different from the problem listed on Page 1 of the RMA request form, or damaged from delivery, we will contact the customer. If the product has no problem that we can identify, we reserve the right to charge for testing and
return delivery. At such time the customer must issue a written confirmation to proceed with the repair(s), agree to cover the costs of the repair and return freight, or authorize the product to be shipped back as is, at the customer’s expense.

Failure to obtain written confirmation within thirty (30) days of notification will result in the product being returned as is, at the customer’s expense. Repair work is warranted for ninety (90) days from date of shipment. Please take care to package your return carefully. Fuel Injector Connection is not responsible for damage or a
lost product(s) caused by shipping. Any damage or subsequent failure of the hardware product related to inappropriate packaging will result in additional charges for the repair of the product.