BLACK RHINO® Product Warranty
BLACK RHINO does not offer a "road hazard warranty," so any damage or issue with a wheel caused by the wheel colliding with a pothole or any other object or debris will not be covered by the warranty.
Wheels that have been used in racing are not covered by the warranty regardless of the damage or structural unsoundness.
Wheels mounted on vehicles with a load rating in excess of the load rating of the wheel are not covered by the warranty regardless of the damage or structural unsoundness.
Wheels that have been modified, repainted, or powder coated.
THE WARRANTY ONLY APPLIES TO THE ORIGINAL PURCHASER OF A WHEEL AND THE WARRANTY IS LIMITED TO THE ACTUAL AMOUNT BLACK RHINO WAS PAID FOR THE WHEEL.
To submit a wheel for determination of coverage, a distributor must first obtain a Returned Goods Authorization number from an authorized BLACK RHINO salesperson. Wheels sent to BLACK RHINO without first obtaining a Returned Goods Authorization number will be refused and returned to sender. After obtaining the Returned Good Authorization number, THE DISTRIBUTOR WHO PURCHASED THE WHEEL FROM BLACK RHINO must send the wheel by freight prepaid, as freight costs, shipping costs and any consequential damages are not covered by the warranty, to BLACK RHINO headquarters in Huntington Beach, California for inspection by BLACK RHINO. The invoice of the original purchase must be included with the wheel so BLACK RHINO can verify the wheel is being submitted for coverage under the warranty by the original purchaser. A customer of a distributor cannot directly send a wheel for inspection to BLACK RHINO as BLACK RHINO does not communicate, correspond or deal in any way with the customers of BLACK RHINO's distributors. A wheel submitted to BLACK RHINO by a customer of the distributor will be returned.
After receiving a wheel submitted by a distributor for inspection, BLACK RHINO will inspect the wheel and notify the distributor if the wheel is covered by the warranty. If BLACK RHINO determines the wheel is covered by the warranty, BLACK RHINO will issue a credit note to the distributor for the amount the distributor paid BLACK RHINO for the wheel.