ONE YEAR LIMITED WARRANTY
Turbosmart is a company built on Customer Satisfaction and Service. That is why all of our products go through regimented test procedures before they are packaged and shipped. Turbosmart stands behind its products for one full year after purchase.
Terms of Warranty, Service and Returns are as follows:
Limited Warranty: Turbosmart warrants its products to be free from defects in material and workmanship under normal use and if properly installed for a period of one year from date of purchase. If found to be defective, it will be replaced or repaired if returned prepaid along with proof of date of purchase. This shall constitute the sole remedy of the purchaser and the sole liability of Turbosmart to the extent permitted by law, the foregoing is exclusive and in lieu of all other warranties or representations whether expressed or implied, including any implied warranty of merchantability or fitness. In no event shall Turbosmart be liable for special or consequential damages. This warranty is only valid on products purchased from Turbosmart Authorized Dealers.
Returns: If you believe an item is faulty, it will be necessary to return the item to us with a completed Warranty Form and Return Authorisation Number (obtained by calling our office) attached. If there is a major failure with the item, you may choose a refund, exchange or repair. If the failure is minor, we will repair the item (or, at our discretion, we may replace the item) within a reasonable time.
Where an item is damaged through misuse or abnormal use, Turbosmart cannot provide a refund, exchange or repair, whether the fault is identified by Turbosmart.
Turbosmart will require satisfactory proof of purchase before providing a remedy.
Change of Mind: If you have simply changed your mind and you are able to provide a valid receipt, Turbosmart may offer you an exchange provided that the merchandise:
- is in saleable condition
- is unused with all original packaging
- and the exchange is sought within 30 days of purchase.
If you are unable to provide a valid receipt and/or 30 days has passed since the original purchase date, Turbosmart at its absolute discretion reserves the right not to offer an exchange for change of mind. Turbosmart will not reimburse freight charges incurred on a change of mind exchange.
Turbosmart is not required to provide you with a copy of your original receipt to facilitate an exchange, refund, insurance or warranty claim.
Service: After the warranty period has expired, repair service is charged based on a minimum and maximum charge rate. (Contact Customer Service for current rate).